The target of the project was to create a solution for CP Robotics lack of communication with the resellers, and create a customer relationship between them. With the help and combination of different primary and secondary research methods, the team and I were to present a realistic, efficient and thought through solution that enables CP Robotics to establish a customer relationship with their resellers.
Through user research we gained extensive knowledge about the functions, structure and information architecture of existing extranet solutions. To design and develop an extranet concept that communicates well with CP Robotics’ resellers, we investigated a series of existing extranets and the data from several interviews and literature reviews. The team and I concluded on the user research that ease-of-use and simplistic design are the highest valued traits of current existing extranets, apart from of course meeting the functional needs of the users.